StoreWALL Canada Shipping Policies
Shipping charges are based on size and weight and will be available for your review during the checkout process.
Orders ship 24-48 hours from receipt.
Most products are shipped via Canpar. For larger items (like 8’ wall products) or larger orders (usually over $1500), we may ship via common carrier (truck).
If all or part of your order ships via common carrier, you will be notified by phone when the shipment will arrive. Canpar does not call ahead, but they do require a signature before they will deliver the package. This is for your protection as well as ours.
At this time we are not able to ship outside Canada. For international customers, and those living in Alaska or Hawaii, please contact us and we’ll help you locate a local StoreWALL distributor.
All shipments are inspected by our warehouse manager and the shipping company’s driver prior to shipment to ensure that they leave here undamaged.
For your protection, we require a signature for all shipments. While this might be inconvenient, it ensures that you have the opportunity to review contents for damage prior to accepting them and confirm that the shipment is complete.
If you see visible damage to any package, immediately open the package(s) in front of the driver so that they can also see what might have been damaged. You should then note any damage on the delivery receipt (if you received your items via common carrier) or make note of the damage with the FedEx driver.
All damage claims must go through the carrier, as they will replace any damaged items. You will not be charged for shipping or pickup of the damaged items. It may take up to 45 days for a freight damage claim to be completely processed.
Please refer to our returns policy for information on returning items.